AmateurRadio.com

As Brick also mentioned in in his last post about Anytone Tech: the reactions on the new models vary wildly. I think Brick said all there is to say, but I’ll add this thought:

– If a radio is cheap but crap, we complain, but buy it anyway.
– If a radio is good but costs more, we complain, but suddenly the price is all that matters.

Let’s see how these radios perform and at what price point before judging them. I know John of Miklor.com gets (or already has) review samples, and I’m on the list too. To give you some more insight in what these radios can and cannot do, here are some preliminary user manuals (PDF).

ANILE-8R User Manual (Preliminary)

NSTIG-8R User Manual (Preliminary)

OBLTR-8R + TERMN-8R User Manual (Preliminary)

I have been involved in the Service Industry for all of my adult working life.  I have worked in photo studios, photo laboratories, photo retail, professional photographic equipment distribution and service, and most recently in the IT field through inventory control and logistics.

Throughout that period, there was one Prime Directive (to borrow the term from Star Trek), and that is that Customer Service is, was, and always will be #1. Coming up close to 40 years in the field now, I can attest to how that’s not always the easiest philosophy to live up to; but it is paramount. For truly, years of hard work to build up a solid reputation can be squandered in mere seconds by an instance of lousy customer service. And once you have squandered your reputation and credibility, even with one person and in one instance, word can get around so quickly that it can take years to get back to where you started from.

“What has this to do with Amateur Radio?”, you are probably asking yourself. 

There are many service and product providers in the Amateur Radio market, as small as this niche is. We have many places where we can spend our heard earned dollars. There are many very good companies out there that will bend over backward to make sure that your experience with them is the best possible one that you can have.  On the other hand, there are also companies out there who quite literally (excuse my language) don’t give a damn what you care about or want.  All they want is your dollars and once they have them, you are pretty much dead to them.  Thankfully, thankfully, thankfully these companies are the smallest minority and they usually die a pretty quick death, going out of business rather quickly.

On the other end of the spectrum are the companies that go out of their way to ensure that you are happy and satisfied.  In my experience, Elecraft has done an exemplary job in that department. I have been a happy Elecraft owner since 2003, when I first bought my K1.  Since then, I have purchased and built a K2, a K3 and a KX3, along with numerous sub-kits and accessories. In each instance, I had a great experience. The manuals are extremely well thought out, leaving (at least in my case) no doubt as to how things are supposed to go together. In the two instances where my kits were missing parts, or had a wrong part shipped – a quick e-mail to Elecraft got me the needed pieces in literally a day or two.

I have been fortunate that my radios worked right off my assembly line. However, I do know of instances where that has not been the case for other Hams, for one reason or another.  In those cases, it seems that the help that was received from Elecraft via the telephone from their outstanding staff,  or from the Elecraft e-mail reflector(s) where other Elecraft enthusiasts congregate got them up and running quickly.  I also personally know of instances where “stuff has happened” and telephone calls to Elecraft brought timely solutions, even though the equipment in question would have been considered out of warranty by any other manufacturer.

All that being said, the clincher came for me just prior to Field Day, this year.  On QRP-L, many of the guys were beginning to list where their QRP Field Day efforts were going to be held.  I chimed in with information about where the South Plainfield Amateur Radio Club’s effort was going to be, and I also mentioned that we were going to be all QRP, using my KX3s as our HF transmitters. Out of the blue, that night I received a private e-mail from Wayne Burdick N6KR, one of the principal owners of the company. In the e-mail he informed me that he read my posting to QRP-L and saw that we were going to be using my KX3s. So from there, Wayne proceeded to tell me how to set up the KX3s so that they would cause minimal interference to each other in close quarters.  And that information, which he also posted to the KX3 and general Elecraft e-mail reflectors, turned out to be a life saver.  After we first got going, it turned out that the SSB station was just swamping me out, and I was basically doing the same to them.  When that became apparent, I whipped out the printed e-mail from my back pocket (it was next to my Swiss Army Knife), made the setting changes and from there we were in like Flynn. The two stations sat side-by-side and hummed along for the rest of Field Day – fat, dumb and happy!

This boggled my mind.  One of the owners of Elecraft was keeping his eye on QRP-L, saw that one of his customers would be using their product and then graciously offered tips on how to make the radios work even better.  That, my friends is ADVANCED customer service – the stuff upon which legends are born.

Now don’t get me wrong. No company in this world is perfect. Far from it. Heck, just go to the Elecraft reflectors and you’ll find lots of instances where people feel they haven’t been satisfied and take ample opportunity to vent.  Some of it may be justified, and some of it is pure nonsense.  But in my mind at least, Elecraft is a very bright spot in the Amateur Radio market, and I would recommend them highly to anyone. And aside from Amateur Radio, I think that they are a shining example to all industries on what great Customer Service is and should be.

72 de Larry W2LJ
QRP – When you care to send the very least!

ARRL published an article, ARRL Calls for Timely, Visible, FCC Amateur Radio Enforcement , on April Fool’s Day.  Initially I was expecting it to be an April Fool’s joke, but it’s not.  I think ARRL is spot on.  Despite two recent cases that I can recall where amateurs relinquished their licenses or had significant fines imposed, FCC enforcement has been rather quiet since Riley Hollingsworth retired in 2009.  Remember who took his place?  I had to Google it to remember.  That’s not good.

I’ve noticed two things in recent years, and I’m not sure if it’s just me or I’m really on to something different with American radio amateurs.  The first observation is that there seems to be more “homebrewing” or construction of equipment outside of the US.  This isn’t to say there isn’t homebrewing within the US, far from it.  Obviously there is an active and vibrant QRP community in the US.  But as a general trend, there seems to me to be more equipment construction and “rolling your own” in other countries.  I’ve noticed with the number of inquires and feedback emails I receive for my open source amateur radio hardware projects, foreign amateurs outnumber US amateurs by a ratio of 10 to 1.  Most are in Europe, however I’ve heard from amateurs in India, Japan, Australia, and other countries outside of Europe.  I think US amateurs spend a lot of money on the hobby, but there seems to be more of a buy it and operate mentality where DX amateurs tend to be more frugal and more apt to construct things.

My second observation is that US amateurs seem more down about the future of amateur radio, in general, than foreign counterparts.  US amateurs tend to complain about the state of the hobby, ARRL, the FCC, code tests, incentive licensing, young people, etc.  US amateurs tend to be more negative online.  They’re much more apt to bring up partisan politics in QSOs and online, and they often make mental leaps connecting the perceived decline of amateur radio and the social and political climate in the US.

These are just observations, and I have no scientific data to back this up.  I’m especially curious about what radio amateurs outside of the US observe with those in their countries. Is the US unique in some regard with attitudes about amateur radio?  Do you feel there’s more low-level technical experimentation outside the US?  Is this all just my perception and not reality?

Fresh from the Unless You’ve Been Living In a Cave, You’ve Heard of This department, there’s been much ado over the FCC Petition for Rulemaking seeking encryption for emergency communications.  I won’t go into the details of the petition as you can read that several places elsewhere.  Technically encryption on amateur radio bands is illegal.  However, in reality the FCC has been letting it happen for years and the ARRL has turned a blind eye to it.  D-STAR uses a proprietary vocoder that takes an analog voice signal and converts it into a data bitstream.  The algorithm isn’t publicly documented and you can’t decrypt it, unless you buy a proprietary chip.

Some may quote § 97.309 (4)(b) which basically says one can transmit an “unspecified digital code” as long as the digital code is not intended to obscure the meaning of the communication.  Presumably the people who created and use D-STAR don’t intend to obscure the meaning of the communication, so perhaps it is within the law.

So, say I create a new digital communication mode.  It features a compression algorithm and I just happen to XOR the data stream with a 10 million bit pseudorandom bitstream to randomize it so a long stream of zeros or ones won’t screw up a modulator.  I document the algorithm and the 10 million bit key on some corner of the Internet.  It’s technically publicly documented, but in practice no one will go to the trouble of attempting to build a decoder.  I’ve achieved encryption in a roundabout way.  Whether my intentions were to obscure the meaning of the communications or make a modulator-friendly bitstream is anyone’s guess.  But with the inaction over the D-STAR vocoder and the wording of § 97.309 (4)(b), intention rules the day.  So while this debate over the petition is being framed in a discussion of encryption, it’s really the intent to obscure communications that’s at the heart of this.

I don’t have a horse in this emcomm race, but I’m not in favor of allowing obscuring messaging.  If the FCC does allow it, others are going to want to use it for their noble causes, like preppers under the guise of “homeland security”.

(D-STAR is a registered trademark of Icom, Inc.)

Last month, Ernest, AA1IK, wrote about a frustration that we’ve all experienced, an operator on the other end who needlessly sends unnecessary information.  In the particular QSO Ernest described, the other op totally botched a QSO in bad QSB (fading) conditions by repeating his callsign numerous times but sending their call only once or twice.  The barely-uttered callsign was consumed by QSB on each return, propagation closed, game over.

Most radio amateurs understand the value of getting the most signal out and being able to pick signals out of the mud on receive, going to great lengths to improve antenna systems and buying great rigs with good receivers and linear amplifiers to get more signal.  However, it seems many don’t understand basic information transmission and the value of time, or perhaps better stated, the value of airtime.

I see this quite a bit during Field Day.  Operators in search-and-pounce mode will say or send the callsign of the station they’re calling, despite there being only one station on frequency calling CQ.  Stations calling CQ when getting a weak caller will spend forty seconds telling the station they didn’t get their full callsign and list the several possibilities they thought it was.

The practice is even more annoying in emcomm.  Ever hear a station take 120 seconds to tell a SkyWarn net control that it’s raining at their house but otherwise there’s nothing reportable happening?

The amount of information that can be conveyed is a function of the rate of communication (baud rate/wpm), the noise on the channel (signal-to-noise ratio), and the time available to communicate.  Talk faster or send CW at a faster rate and you can send more information in a given amount of time.  If the signal to noise ratio is low, you may need to send or talk slower (perhaps using more phonetics) and you’ll need more time to communicate the same amount of information.  Sending redundant information not needed for “error correction” or information already known by the receiver is a waste of communication channel time.  Those familiar with digital communications will recognize the parallels between digital protocols and algorithms and what I’m describing above.

Phone operators and really any radio amateurs who want to understand efficient radio communication should listen to their local 911 dispatch frequencies.  Airtime is very valuable, and wasting it can result in lost property and lives.  You’ll hear exchanges like this after a page goes out and a unit is responding:

Fire company unit: “County 901.”

County Control: “County.”

Fire company unit: “901 responding.”

County Control: “901 responding, 123 Main Street, dwelling fire.”

Fire company unit: “In route”

County Control: “Nineteen twenty-three”

In this exchange the unit informed county they were responding, they got the information on the call, and county confirmed the whole exchange with the time at the end.  Granted, public safety communications are usually on clear channels with little noise, but can you imagine some of the exchanges we hear on amateur radio in a public safety environment?

CW operators tend to be more efficient by default as the CW mode naturally encourages a level of terseness that’s not intuitive in phone operation.  But some CW operators in weak signal and contest situations have room for improvement, needing to avoid needless callsign repeating, “URs” and “QSLs”.

This lack of understanding by many in amateur radio of the value of airtime and how to use it efficiently is one of my ongoing pet peeves.  To some extent I can understand in this day and age why a radio amateur may not be well versed in complex electronic theory, but communicating efficiently is basic and it doesn’t take much to learn how to do it, people just need to apply some logic, listen, and learn.