Posts Tagged ‘Great British customer service’

Deep breath….and relax

2 months to supply a switch, 2 months!

My PSU has a faulty switch (as diagnosed by a telephone conversation with a the suppliers service dept). Ah ha a replacement should fix that sir. Great, well I can live with the mark up if it turns up quickly and I can get back on the air.

A completely different switch was supplied. Several conversations and apologies later a second one was despatched, second class. Again different and again returned. This so far has taken 2 months and a lot of chasing on my part.

I felt a ‘snot-o-gram’ was needed, one was crafted and sent yesterday evening. Today I received a phone call and more apologies after then being passed around 3 people the last person told me to de-solder the one they are going to send to me and re-solder the wires on the switch of mine that they have. Good quality British customer service.

Would it not have been easier to say this 2 months ago?

I will now be taking some deep breaths.

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