AmateurRadio.com

I'm sure all of us have dealt with great and poor customer service even in the ham world. I have heard it time and time again that it's customer service that will make or break your business. Now having said that I understand there are those out there that no matter what you do for them it's never good enough, that being said I'm the person who wants to inform a business when they fall short but at the same time I want to make sure I inform a business when they have given great customer service. This post has to do with both an Amateur radio business that went above and beyond and another that in my humble opinion fell short. From my last post you all are well aware that I purchased a Chameleon CHA P Loop antenna. The loop was purchased from DX Engineering and it's now time for me to toot my horn regarding above and beyond customer service!

1. I emailed DX Engineering regarding some questions I had about the loop and I was promptly emailed back with an answer. 
2. They did offer free shipping on orders over 99.00 but it was CLEARLY indicated that for orders outside the U.S this did not apply (I'm in Canada). I hate very small print or no print regarding this but DX Engineering had it plainly stated. 
3. I ordered the antenna on a Monday evening and it was shipped Tuesday. 
4. The antenna arrived Wednesday, over the boarder, through customs and to my door. 
5. The price I was given for the antenna and shipping (FedEx) was the TOTAL cost. In the past I have dealt with Amateur radio dealers in the U.S. I pay for the item, it gets shipped and then I get a call from a carriers "broker" who tells me to clear the item it's going to cost "X" amount. Then I'm asked for my credit card number or it goes back. Let me tell you it has never been cheap.

The antenna came with a carry bag which was a big plus but I noticed the zipper on the bag was defective. I attempted to open the bag for the first time to place the antenna in. Here is what happened:

Mike Weir, VE9KK, is a regular contributor to AmateurRadio.com and writes from New Brunswick, Canada. Contact him at [email protected].

courtesy: https://sdo.gsfc.nasa.gov/

This past weekend's CLE event was, as is so often the case, perfectly timed with the arrival of poor propagation in most parts of the world. This time around, it was particularly bad.

The 'Co-ordinated Listening Event' might more aptly be called the 'Cursed Listening Event' as once again the same large coronal hole (shown above) that has been present for several solar rotations seems to be more disruptive than ever. The subsequent higher than normal solar wind speeds causing widespread auroral conditions and elevated K indices have pretty much made a mess of MF and HF radio for the past several days.

courtesy: http://www.noaa.gov/

NDB-band recordings made with the Perseus SDR for the three-night event turned up very little activity other than a few strange hot-spots. Both 'OIN' in Kansas and 'CC' in California were strong on all three nights! Nothing from eastern Canada was heard and one of Alaska's strongest signals, 'ELF', was barely detected. Only the following few stations were logged:

23 08:00 341.0    ELF  Cold Bay, ALS
22 06:00 338.0    ZU   Whitecourt, AB, CAN
22 06:00 343.0    YZH  Slave Lake, AB, CAN
22 04:00 344.0    YC   Calgary, AB, CAN
22 12:00 338.0    RYN  Tucson, AZ, USA
22 04:00 344.0    XX   Abbotsford, BC, CAN
22 12:00 335.0    CC   Concord, CA, USA
22 10:00 344.0    FCH  Fresno, CA, USA
22 08:00 341.0    OIN  Oberlin, KS, USA
22 04:00 344.0    BKU  Baker, MT, USA
24 08:00 335.0    BK   Brookings, SD, USA
22 04:00 347.0    PA   Prince Albert, SK, CAN
22 08:00 338.0    K    Port Angeles, WA, USA
22 04:00 348.0    MNC  Shelton, WA, USA
22 05:00 341.0    DB   Burwash, YT, CAN

I suspect the this same coronal hole will be with us for several more rotations ... perhaps it's time fool Ol' Sol and stagger our CLE's 28-day cycle so it doesn't continue go sync-up with poor band conditions but somehow I think that Murphy might not be so easily duped!
Steve McDonald, VE7SL, is a regular contributor to AmateurRadio.com and writes from British Columbia, Canada. Contact him at [email protected].

courtesy: https://sdo.gsfc.nasa.gov/

This past weekend's CLE event was, as is so often the case, perfectly timed with the arrival of poor propagation in most parts of the world. This time around, it was particularly bad.

The 'Co-ordinated Listening Event' might more aptly be called the 'Cursed Listening Event' as once again the same large coronal hole (shown above) that has been present for several solar rotations seems to be more disruptive than ever. The subsequent higher than normal solar wind speeds causing widespread auroral conditions and elevated K indices have pretty much made a mess of MF and HF radio for the past several days.

courtesy: http://www.noaa.gov/

NDB-band recordings made with the Perseus SDR for the three-night event turned up very little activity other than a few strange hot-spots. Both 'OIN' in Kansas and 'CC' in California were strong on all three nights! Nothing from eastern Canada was heard and one of Alaska's strongest signals, 'ELF', was barely detected. Only the following few stations were logged:

23 08:00 341.0    ELF  Cold Bay, ALS
22 06:00 338.0    ZU   Whitecourt, AB, CAN
22 06:00 343.0    YZH  Slave Lake, AB, CAN
22 04:00 344.0    YC   Calgary, AB, CAN
22 12:00 338.0    RYN  Tucson, AZ, USA
22 04:00 344.0    XX   Abbotsford, BC, CAN
22 12:00 335.0    CC   Concord, CA, USA
22 10:00 344.0    FCH  Fresno, CA, USA
22 08:00 341.0    OIN  Oberlin, KS, USA
22 04:00 344.0    BKU  Baker, MT, USA
24 08:00 335.0    BK   Brookings, SD, USA
22 04:00 347.0    PA   Prince Albert, SK, CAN
22 08:00 338.0    K    Port Angeles, WA, USA
22 04:00 348.0    MNC  Shelton, WA, USA
22 05:00 341.0    DB   Burwash, YT, CAN

I suspect the this same coronal hole will be with us for several more rotations ... perhaps it's time fool Ol' Sol and stagger our CLE's 28-day cycle so it doesn't continue go sync-up with poor band conditions but somehow I think that Murphy might not be so easily duped!
Steve McDonald, VE7SL, is a regular contributor to AmateurRadio.com and writes from British Columbia, Canada. Contact him at [email protected].

Starting out on my cool walk

CHA P-Loop antenna

I had the day off work today and it looked very nice outside, the sky was clear and the sun was out. I wanted to take this opportunity to test out my new portable antenna. I packed up my Elecraft KX3, batteries, key and my new Chameleon CHA P-Loop antenna. This post is not a review of the new antenna before I do that I want to try out the antenna several times. Before heading out I did not check the propagation reports, I find if I do this and they are poor it casts a shadow over the outing.As I was saying the day from inside the house looked nice but once out there was a cold wind off the lake, it felt like a cool fall day and not spring. Anyway.....because of the poor weather, my lack of warm clothing I quickly setup the antenna, checked out how it tuned on 10, 15, 20 and 30m and gave a few CW CQ's. With no answers and the wind picking up I was satisfied the antenna at least worked.

My setup

Mike Weir, VE9KK, is a regular contributor to AmateurRadio.com and writes from New Brunswick, Canada. Contact him at [email protected].

Starting out on my cool walk

CHA P-Loop antenna

I had the day off work today and it looked very nice outside, the sky was clear and the sun was out. I wanted to take this opportunity to test out my new portable antenna. I packed up my Elecraft KX3, batteries, key and my new Chameleon CHA P-Loop antenna. This post is not a review of the new antenna before I do that I want to try out the antenna several times. Before heading out I did not check the propagation reports, I find if I do this and they are poor it casts a shadow over the outing.As I was saying the day from inside the house looked nice but once out there was a cold wind off the lake, it felt like a cool fall day and not spring. Anyway.....because of the poor weather, my lack of warm clothing I quickly setup the antenna, checked out how it tuned on 10, 15, 20 and 30m and gave a few CW CQ's. With no answers and the wind picking up I was satisfied the antenna at least worked.

My setup

Mike Weir, VE9KK, is a regular contributor to AmateurRadio.com and writes from New Brunswick, Canada. Contact him at [email protected].

We ventured out to the Lincolnshire Wolds again on Saturday and spent most of the morning taking in a fabulous little 5 mile circular walk from the village of Wold Newton with the wife finding over twenty geocaches along the way.


After last weekends disappointment I had purchased a new Baofeng UV-82L dual band for the princely sum of £27 from eBay to replace the suspect UV-5R. It certainly seems more sensitive when receiving and the transmit audio is loud and clear.

With the 'flower-pot' antenna in the rucksack I spent the walk monitoring the local repeaters (and could hear the regular idents) as well as the calling channels. I was putting out the odd call (with little success) when we stopped to allow the wife to search for the geocaches.

One man and his dogs

However I wasn't disheartened as the plan was to spend the afternoon on Normanby Top, the highest point on the Lincolnshire Wolds trying to activate the summit for SOTA.

I had been spurned on to have a go at an activation after watching a video of  Michael Sansom's (G0POT) presentation on the SOTA scheme for the Chertsey Radio Club. The video is available online here and Michael has written an excellent companion introduction to SOTA on his website http://peanutpower.co.uk/sota

View across to radar station on Normanby Top

After finishing the walk we drove the short distance stopping to collect more geocaches along the way and as we neared Normanby Top we stumbled across Thoresway Motoparc where they were busy practising their motorbike scrambling skills and I spent a while taking some action photographs from the side of the road.

Saw some spectacular jumping skills

But I digress, Normanby Top, as I've said is the highest point on the Lincolnshire Wolds and the actual summit has an Ordnance Survey triangulation pillar as indicated on the map but it on private land. The SOTA rules allow someone to activate a summit by being within 25m vertically of the high point, this means the activation area for Normanby Top is potentially huge as it is more of a plateau than a steeply defined hill.

Section of the 1:25000 Ordnance Survey Map

To the South of the summit is a road with an air-traffic control radar station. We parked up near this impressive structure to have some very late lunch (time had flown by)

Radar Station on Normanby Top

I could have activated from this road as others have done but I decided to use the bridleway to the North which leads off the Viking Way long distance footpath. The wife dropped me off at Acre House Farm and she went off to hunt for yet more geocaches and I set off down the track to find a suitable place to set up. I was a little hampered by the proximity of a power line which followed the bridleway but as luck would have it just as I had finished setting up at my chosen spot the landowner came down the farm track in his Land Rover.

I had a friendly chat with him and he was fully aware of what I was doing and had no issues having met other activators in the past. He also gave me permission to walk across his land up to the trig-point if I wanted to. As I've mentioned it isn't on a public right of way but said he is more than happy for people to go to the trig-point providing they ask at the farm before hand and take home all their rubbish, unfortunately he has some recent problems with inconsiderate litterers.

I decided to decamped and following his instructions to a gap in the fence and set off to the trig-point which was a little bit further away and a little steeper than I thought, but it didn't help I was carrying a half made up antenna, poles and a bag full of kit and my not inconsiderate bulk! Anyway I got there but due to us running already behind schedule and my change of location it was getting late in the day and was nearly 5pm.

Trig-point and radar station behind

I had taken my Yaesu FT-857D, two 7Ahr SLA batteries, fibreglass pole, antennas for 20m/40m HF, 2m SSB and 2m/70cm FM. Yes I'd travelled light! Having some lovely clear views all around I decided to try some 2m 'line of sight' contacts.

I put up the Sandpiper Delta Beam for SSB (horizontal) and my 'flower-pot' dual band for FM (vertical) on a fishing pole. The wind had started to pick up and I'd not got any proper bungee cords (doh!) so I lashed it up using guy ropes around the pillar.

It was straighter than this before I went to take photo

The radio was perched on top of the pillar and I put some calls on 2m SSB with no luck and switched to FM with more success. I was using between 5-10W and got nothing exceptional distance wise but racked up 8 very nice clear QSOs to claim an activation. The wife texted me to say she had returned from her searching and was parked up patiently at the farm awaiting my return, not hurrying me by any means. It was now nearly 6pm and the wind was getting up and the temperature was starting to drop. It had been a long day for us and the dogs so I decided to packed up and went back down the hill to the bridleway admiring the view across to the Humber and the Humber crossing.

View North (Humber to the top left)

I really enjoyed myself but wished I'd allowed myself more time, this was in part because it was a late decision in the week to tack the 'summit' on the end of a day out walking and changing my mind to actually go to the summit given the chance but it was nice to do that for my first SOTA but I really need to get the hang of travelling light.

Back down and met by the wife who wanted her shopping bag back

After my last post (which is also syndicated to AmateurRadio.com) I had some questions about Geocaching - Dave, WD8CIV left this useful comment which I shall repeat as summed it succinctly - thanks Dave.

"Geocaching is like a high tech Easter egg hunt. People hide caches – waterproof containers containing a logbook and maybe some little trinkets – and then post the GPS coordinates to a Web site like geocaching.com. Others will search the site for caches in an area of interest, then use their own GPS (and intuition and woodcraft skills) to try to find them. Anyone who finds a cache signs the logbook, may take one of the trinkets and/or leave a new one, then goes back to the Web site and reports that they found that cache. There’s quite a community of geocachers, and it’s been going on for over a decade."
Andrew Garratt, MØNRD, is a regular contributor to AmateurRadio.com and writes from East Midlands, England. Contact him at [email protected].

We ventured out to the Lincolnshire Wolds again on Saturday and spent most of the morning taking in a fabulous little 5 mile circular walk from the village of Wold Newton with the wife finding over twenty geocaches along the way.


After last weekends disappointment I had purchased a new Baofeng UV-82L dual band for the princely sum of £27 from eBay to replace the suspect UV-5R. It certainly seems more sensitive when receiving and the transmit audio is loud and clear.

With the 'flower-pot' antenna in the rucksack I spent the walk monitoring the local repeaters (and could hear the regular idents) as well as the calling channels. I was putting out the odd call (with little success) when we stopped to allow the wife to search for the geocaches.

One man and his dogs

However I wasn't disheartened as the plan was to spend the afternoon on Normanby Top, the highest point on the Lincolnshire Wolds trying to activate the summit for SOTA.

I had been spurned on to have a go at an activation after watching a video of  Michael Sansom's (G0POT) presentation on the SOTA scheme for the Chertsey Radio Club. The video is available online here and Michael has written an excellent companion introduction to SOTA on his website http://peanutpower.co.uk/sota

View across to radar station on Normanby Top

After finishing the walk we drove the short distance stopping to collect more geocaches along the way and as we neared Normanby Top we stumbled across Thoresway Motoparc where they were busy practising their motorbike scrambling skills and I spent a while taking some action photographs from the side of the road.

Saw some spectacular jumping skills

But I digress, Normanby Top, as I've said is the highest point on the Lincolnshire Wolds and the actual summit has an Ordnance Survey triangulation pillar as indicated on the map but it on private land. The SOTA rules allow someone to activate a summit by being within 25m vertically of the high point, this means the activation area for Normanby Top is potentially huge as it is more of a plateau than a steeply defined hill.

Section of the 1:25000 Ordnance Survey Map

To the South of the summit is a road with an air-traffic control radar station. We parked up near this impressive structure to have some very late lunch (time had flown by)

Radar Station on Normanby Top

I could have activated from this road as others have done but I decided to use the bridleway to the North which leads off the Viking Way long distance footpath. The wife dropped me off at Acre House Farm and she went off to hunt for yet more geocaches and I set off down the track to find a suitable place to set up. I was a little hampered by the proximity of a power line which followed the bridleway but as luck would have it just as I had finished setting up at my chosen spot the landowner came down the farm track in his Land Rover.

I had a friendly chat with him and he was fully aware of what I was doing and had no issues having met other activators in the past. He also gave me permission to walk across his land up to the trig-point if I wanted to. As I've mentioned it isn't on a public right of way but said he is more than happy for people to go to the trig-point providing they ask at the farm before hand and take home all their rubbish, unfortunately he has some recent problems with inconsiderate litterers.

I decided to decamped and following his instructions to a gap in the fence and set off to the trig-point which was a little bit further away and a little steeper than I thought, but it didn't help I was carrying a half made up antenna, poles and a bag full of kit and my not inconsiderate bulk! Anyway I got there but due to us running already behind schedule and my change of location it was getting late in the day and was nearly 5pm.

Trig-point and radar station behind

I had taken my Yaesu FT-857D, two 7Ahr SLA batteries, fibreglass pole, antennas for 20m/40m HF, 2m SSB and 2m/70cm FM. Yes I'd travelled light! Having some lovely clear views all around I decided to try some 2m 'line of sight' contacts.

I put up the Sandpiper Delta Beam for SSB (horizontal) and my 'flower-pot' dual band for FM (vertical) on a fishing pole. The wind had started to pick up and I'd not got any proper bungee cords (doh!) so I lashed it up using guy ropes around the pillar.

It was straighter than this before I went to take photo

The radio was perched on top of the pillar and I put some calls on 2m SSB with no luck and switched to FM with more success. I was using between 5-10W and got nothing exceptional distance wise but racked up 8 very nice clear QSOs to claim an activation. The wife texted me to say she had returned from her searching and was parked up patiently at the farm awaiting my return, not hurrying me by any means. It was now nearly 6pm and the wind was getting up and the temperature was starting to drop. It had been a long day for us and the dogs so I decided to packed up and went back down the hill to the bridleway admiring the view across to the Humber and the Humber crossing.

View North (Humber to the top left)

I really enjoyed myself but wished I'd allowed myself more time, this was in part because it was a late decision in the week to tack the 'summit' on the end of a day out walking and changing my mind to actually go to the summit given the chance but it was nice to do that for my first SOTA but I really need to get the hang of travelling light.

Back down and met by the wife who wanted her shopping bag back

After my last post (which is also syndicated to AmateurRadio.com) I had some questions about Geocaching - Dave, WD8CIV left this useful comment which I shall repeat as summed it succinctly - thanks Dave.

"Geocaching is like a high tech Easter egg hunt. People hide caches – waterproof containers containing a logbook and maybe some little trinkets – and then post the GPS coordinates to a Web site like geocaching.com. Others will search the site for caches in an area of interest, then use their own GPS (and intuition and woodcraft skills) to try to find them. Anyone who finds a cache signs the logbook, may take one of the trinkets and/or leave a new one, then goes back to the Web site and reports that they found that cache. There’s quite a community of geocachers, and it’s been going on for over a decade."
Andrew Garratt, MØNRD, is a regular contributor to AmateurRadio.com and writes from East Midlands, England. Contact him at [email protected].